Did you use a mother fucker?
Coop
The Grand Sport. Part 1: The Shift Debacle
Moderator: Monochrome
Re: The Grand Sport
[quote=""Melis""]The cop asked Coop "Are you really a firefighter?" Coop was like "yeah" then the cop said "ok your in charge" then the cop left 
[/quote]
DCIV: first to 2,000,000 rep points
[/quote]
DCIV: first to 2,000,000 rep points
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Chris GTO TT
- Posts: 15873
- Joined: Mon Sep 10, 2007 7:50 pm
- Location: Sacramento
Re: The Grand Sport
[quote=""Jeff V.""]She called me before I called them. I have not yet asked to speak with the mythical supervisor.[/quote]
Wow you're far more patient than I would have been.
Wow you're far more patient than I would have been.
Re: The Grand Sport
[quote=""Jeff V.""]She called me before I called them. I have not yet asked to speak with the mythical supervisor.[/quote]
I read your story just fine. I meant the not paying your loan part.
[quote=""Chris GTO TT""]Wow you're far more patient than I would have been.[/quote]
I'm saying!
I read your story just fine. I meant the not paying your loan part.
[quote=""Chris GTO TT""]Wow you're far more patient than I would have been.[/quote]
I'm saying!
Whenever you use forceful and overt verbal persuasion to try to convince others to see things your way, they're probably not listening to what you say, Instead they're looking for every error in you your logic and mistakes in your facts, all the while constructing counterarguments. Worse still, they don't merely believe you're wrong; they need you to be wrong in order to protect the status quo. And since the final judge exists in their own head, you lose every time. - The Influencer
Is the level of bullshit you have to go through to change things in a direction you want, less than than or equal than the level of current bullshit?
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Duck Vader
- Posts: 18724
- Joined: Mon Apr 30, 2007 3:57 am
Re: The Grand Sport
I'm probably even more patient than Jeff. Seriously. A lot of people are surprised at how patient I am.
Re: The Grand Sport
What good is it going to do to throw a tantrum? They hold all the cards. If the threat with the finance company doesn't get anywhere, then my only remaining options are a lawyer or maybe some state agency. I'm not even sure I could threaten to send the car back at this point. I'd be worried they'll have my money tied up for months.
I think about all the things we could have done, all the miracles we could have achieved, if we were all just a little bit better than it turns out we are.
--Naomi Nagata
--Naomi Nagata
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Chris GTO TT
- Posts: 15873
- Joined: Mon Sep 10, 2007 7:50 pm
- Location: Sacramento
Re: The Grand Sport
I'm not saying throw a tantrum but sternfully escalate
Re: The Grand Sport
[quote=""Chris GTO TT""]I'm not saying throw a tantrum but sternfully escalate[/quote]
I love that he thinks there is no line between advocating for what is owed to you and being a Karen.
I love that he thinks there is no line between advocating for what is owed to you and being a Karen.
Whenever you use forceful and overt verbal persuasion to try to convince others to see things your way, they're probably not listening to what you say, Instead they're looking for every error in you your logic and mistakes in your facts, all the while constructing counterarguments. Worse still, they don't merely believe you're wrong; they need you to be wrong in order to protect the status quo. And since the final judge exists in their own head, you lose every time. - The Influencer
Is the level of bullshit you have to go through to change things in a direction you want, less than than or equal than the level of current bullshit?
Re: The Grand Sport
I've been advocating just fine, thanks. They keep stonewalling. I don't see how asking for the next mid-level flunkie is going to suddenly change that to "oh yeah, we had no idea that you called in 27 times and have had all these problems, we'll fix it for you tomorrow".
I've worked in organizations like this. It's not that the front line people are incompetent. It's that the whole organization is broken. Interfacing with the next tier up isn't going to change that.
I've worked in organizations like this. It's not that the front line people are incompetent. It's that the whole organization is broken. Interfacing with the next tier up isn't going to change that.
I think about all the things we could have done, all the miracles we could have achieved, if we were all just a little bit better than it turns out we are.
--Naomi Nagata
--Naomi Nagata
Re: The Grand Sport
[quote=""Jeff V.""]What good is it going to do to throw a tantrum? They hold all the cards. If the threat with the finance company doesn't get anywhere, then my only remaining options are a lawyer or maybe some state agency. I'm not even sure I could threaten to send the car back at this point. I'd be worried they'll have my money tied up for months.[/quote]
Not so sure they hold all the cards. I'm sure they are at least in breach of contract at a minimum, if not in some sort of legal jeopardy for not delivering proper registration/licensing. If it goes on too long, they can lose their dealer license and/or have to pay penalties.
What's actually holding this up right now? You need to get it inspected for a Missouri plate and you don't have temporary tags to be able to drive it to the inspection?
Not so sure they hold all the cards. I'm sure they are at least in breach of contract at a minimum, if not in some sort of legal jeopardy for not delivering proper registration/licensing. If it goes on too long, they can lose their dealer license and/or have to pay penalties.
What's actually holding this up right now? You need to get it inspected for a Missouri plate and you don't have temporary tags to be able to drive it to the inspection?
-Matt
'21 Corvette Stingray HTC Z51
'95 3000GT Spyder VR4 (11.838@117.56)
'21 Corvette Stingray HTC Z51
'95 3000GT Spyder VR4 (11.838@117.56)
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Chris GTO TT
- Posts: 15873
- Joined: Mon Sep 10, 2007 7:50 pm
- Location: Sacramento
Re: The Grand Sport
Sometimes the tier one support staff only have access to the happy path resolutions. Whereas supervisors or above may have more access to resolutions outside of the happy path. I ran into this with a issue I had with AT&T. Frontline support simply couldn't do anything because their system didn't allow someone in their position to make those kinds of changes. Supervisors and escalation staff had more abilities.
Re: The Grand Sport
Vroom, I think, is the subject of some lawsuits over shit like this.
To recap, I was supposed to get a temp tag with the car. Nobody has ever told me why I didn't get a CA tag. So I asked for an MO tag, not realizing at the time that I needed an inspection to apply for one. I don't think they realized it either. After a bunch of back and forth on the phone we sorted that shit out and Vira drove it to get inspected. They've had the entire registration packet since early morning on the 25th.
I can't do any of this myself because that's part of the 'service' they provide. So they do everything by FedEx and power of attorney docs. I've dragged it out of them that it's now some 3rd party vendor in MO that's fucking things up.
I knew this remote paperwork thing was going to be a hassle, but it would be a tolerable hassle if I could just drive the car.
Them being in breach and me being able to enforce that breach are two separate things. Hopefully my threat to call the lender woke them up. I will follow through on that. Friday morning is D-day.
To recap, I was supposed to get a temp tag with the car. Nobody has ever told me why I didn't get a CA tag. So I asked for an MO tag, not realizing at the time that I needed an inspection to apply for one. I don't think they realized it either. After a bunch of back and forth on the phone we sorted that shit out and Vira drove it to get inspected. They've had the entire registration packet since early morning on the 25th.
I can't do any of this myself because that's part of the 'service' they provide. So they do everything by FedEx and power of attorney docs. I've dragged it out of them that it's now some 3rd party vendor in MO that's fucking things up.
I knew this remote paperwork thing was going to be a hassle, but it would be a tolerable hassle if I could just drive the car.
Them being in breach and me being able to enforce that breach are two separate things. Hopefully my threat to call the lender woke them up. I will follow through on that. Friday morning is D-day.
I think about all the things we could have done, all the miracles we could have achieved, if we were all just a little bit better than it turns out we are.
--Naomi Nagata
--Naomi Nagata
Re: The Grand Sport
[quote=""Jeff V.""]Them being in breach and me being able to enforce that breach are two separate things. Hopefully my threat to call the lender woke them up. I will follow through on that. Friday morning is D-day.[/quote]
I'd involve the lender sooner, rather than later. They probably have a lot more leverage against Shift than you do, and won't be afraid to use it.
I'd involve the lender sooner, rather than later. They probably have a lot more leverage against Shift than you do, and won't be afraid to use it.
-Matt
'21 Corvette Stingray HTC Z51
'95 3000GT Spyder VR4 (11.838@117.56)
'21 Corvette Stingray HTC Z51
'95 3000GT Spyder VR4 (11.838@117.56)
Re: The Grand Sport
Ohhhh. I like Matt’s idea.
Coop
Coop
[quote=""Melis""]The cop asked Coop "Are you really a firefighter?" Coop was like "yeah" then the cop said "ok your in charge" then the cop left
[/quote]
DCIV: first to 2,000,000 rep points
[/quote]
DCIV: first to 2,000,000 rep points
Re: The Grand Sport
Karen holds no power over these people.
The doc team doesn't talk to customers.
The supervisor that took over my case says she'll keep in touch with the doc team, send me an update, blah blah blah. The exact same line the regular CS reps gave me.
She did confirm I've got a $400 payment credit (approx 3/4 of my first month's payment) coming and the possibility for more if this continues to drag on. This was set up as a result of my threat yesterday.
The only other news is that their mysterious 3rd party is waiting on the DMV for the tag. There's no ETA.
Unless I have a tracking number by this time tomorrow, I'll be making that call to TD on Friday.
The doc team doesn't talk to customers.
The supervisor that took over my case says she'll keep in touch with the doc team, send me an update, blah blah blah. The exact same line the regular CS reps gave me.
She did confirm I've got a $400 payment credit (approx 3/4 of my first month's payment) coming and the possibility for more if this continues to drag on. This was set up as a result of my threat yesterday.
The only other news is that their mysterious 3rd party is waiting on the DMV for the tag. There's no ETA.
Unless I have a tracking number by this time tomorrow, I'll be making that call to TD on Friday.
I think about all the things we could have done, all the miracles we could have achieved, if we were all just a little bit better than it turns out we are.
--Naomi Nagata
--Naomi Nagata
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aaronatstate
- Posts: 9846
- Joined: Tue Apr 17, 2007 3:52 pm
- Location: Arkansas
Re: The Grand Sport. Part 1: The Shift Debacle
So, Friday was D-day...
Chr15t0ph3r85: YES
Chr15t0ph3r85: GOOO STATE
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tabasco122
- Posts: 18083
- Joined: Sun Sep 09, 2007 3:57 pm
- Location: Houma, LA
- Contact:
Re: The Grand Sport. Part 1: The Shift Debacle
scat1zzi
12:12 am: if the phone charger is a penis, and the chargy bit inside the phone is the vagina, i made my phones vagina prolapse on itself and cause catastrophic failure
[quote=""Seraflame""]Fear has nothing to do with it. It's a simple equation.
Is the shen I'm about to pull and the laughs that ensue = to or > the payback my wife is likely to impose? If yes. Shens. If no. Shens.[/quote]
12:12 am: if the phone charger is a penis, and the chargy bit inside the phone is the vagina, i made my phones vagina prolapse on itself and cause catastrophic failure
[quote=""Seraflame""]Fear has nothing to do with it. It's a simple equation.
Is the shen I'm about to pull and the laughs that ensue = to or > the payback my wife is likely to impose? If yes. Shens. If no. Shens.[/quote]
Click to show spoiler
Re: The Grand Sport. Part 1: The Shift Debacle
The lender can't do anything. At all.
I think about all the things we could have done, all the miracles we could have achieved, if we were all just a little bit better than it turns out we are.
--Naomi Nagata
--Naomi Nagata
Re: The Grand Sport. Part 1: The Shift Debacle
[quote=""Jeff V.""]The lender can't do anything. At all.[/quote]
Someone didn't make calls. At all.
Someone didn't make calls. At all.
Whenever you use forceful and overt verbal persuasion to try to convince others to see things your way, they're probably not listening to what you say, Instead they're looking for every error in you your logic and mistakes in your facts, all the while constructing counterarguments. Worse still, they don't merely believe you're wrong; they need you to be wrong in order to protect the status quo. And since the final judge exists in their own head, you lose every time. - The Influencer
Is the level of bullshit you have to go through to change things in a direction you want, less than than or equal than the level of current bullshit?